For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which Bulgari Caviar shipped the incorrect item.

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Returns are allowed within 30 days on non-edible/perishable items.

To start a return, you can contact us at: bulgaricaviar.com.au 

There will be NO refund on original shipping charges or on return shipping charges, (unless Bulgari Caviar have made an error or incorrect items were sent). Please do not send any return Caviar as it will not be accepted.

When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.

If you receive damaged goods, please notify us within 5 days of receiving your order.
Please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.

Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Bulgari Caviar.

Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

If you have given us an incorrect address at the time of ordering, we will reship the order at customer's expense.

You can always contact us for any return question at bulgaricaviar.com.au

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at bulgaricaviar.com.au